Your satisfaction is our priority. We want you to have a worry-free shopping experience. Here’s our return policy:
You can cancel any order before it’s shipped. If you’ve already paid and need to modify or cancel it, please contact us within 24 hours.
Our mission is to ensure you receive exactly what you expect, on time. We’re proud to offer you an absolute satisfaction guarantee, which means:
– Full refund or reshipment if it doesn’t arrive within the guaranteed timeframe (30 business days, excluding 2-5 business days for customs processing).
– Full or partial refund, or a reshipment of the product, if the product is damaged or defective.
– Reshipment if you received the wrong item due to our error.
Exceptions to Full Refunds
Full refund doesn’t apply in situations such as:
– Issues due to factors under your control, like providing an incorrect shipping address.
– Exceptional circumstances beyond our control, like customs hold or delays due to natural disasters.
– If you simply don’t want the product you’ve received.
– Other exceptional circumstances beyond Alewayz’s control.
Every purchase is backed by a 30-day money-back guarantee. Simply reach out to us at support@alewayz.com and we’ll assist you with your request.
